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The City and Iberdrola sign an agreement for the protection of clients in vulnerable situation of the municipality (07/08/2017)

The City Council and the electricity company Iberdrola have signed an agreement whereby they undertake to protect vulnerable customers in this municipality.

The objective of this agreement, ratified by the Town Hall Plenary on July 13, is to avoid the suspension of gas and electric power supply in those households with the most economic difficulties.

The measure will benefit those families who, after an assessment by the Social Services, obtain social assistance to pay the receipts.

The agreement will also make it possible to speed up the restoration of supply in cases where the suspension has already taken place, as well as the coordination mechanisms between the City and Iberdrola for the management and processing of private individuals in relation to: changes in ownership in contracts, Of the social bond, changes of type of contract and modifications of data.

"There is a personal, own, and institutional commitment of the Government Team and the City Council, so that there are no situations in our village where Lorquí families and homes are left unprotected and vulnerable due to their inability to pay Of an invoice.We want that nobody in our municipality has to suffer this situation ", as emphasized by the mayor of the municipality, Joaquín Hernández.

Ignacio Galán, president of Iberdrola, said: "The company is aware of the complexity and difficulties faced by many people in the current context and hence the signing of these agreements in Spain to ensure the continuity of electricity supply and Gas to economically vulnerable users. We already protect all of our company's customers belonging to this group. "

Through this procedure, families in situations of vulnerability and with difficulties to pay certain bills, after an assessment by the Center for Social Services and Primary Care, will receive assistance to be able to face the settlement of the same and From the City Hall will inform the supplier company of the situation to avoid interruption, if necessary, to restore the service urgently.

Source: Ayuntamiento de Lorquí

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